Frequently Asked
Questions

While we make every effort to ensure all advertised guests attend, appearances can occasionally change due to circumstances beyond our control.

If an actor or guest cancels, customers with affected bookings will be offered the choice of a refund or a transfer to another available guest experience or event date, where applicable.

This event is strictly for attendees aged 16 and over. Unfortunately, we cannot admit anyone under the age of 16.

Attendees aged 16 or 17 must be accompanied by a responsible adult aged 18 or over for the duration of the event.

Northbound Events is committed to making our events as accessible and inclusive as possible. We welcome attendees with visible and non-visible disabilities and will consider reasonable adjustments to help ensure everyone can enjoy the event.

Depending on the venue and the nature of the event, this may include priority queue access, accessible seating or space, and allowing one essential companion to accompany an attendee in queues.

A free essential companion ticket is available for attendees who require support to attend the event. The companion ticket provides entry to the event only. If the companion wishes to take part in any paid extras, they must purchase the relevant additional ticket.

Please contact us at info@northbound-events.co.uk as early as possible to discuss any access requirements. Assistance dogs are welcome — please let us know in advance.

Photography is permitted during panels, provided that flash is not used. Video recording is not permitted.

Selfies and personal photographs with guests are only permitted as part of a paid extra. Please ensure you have purchased the relevant experience before approaching a guest for a photo.

Yes. You may bring one item to be signed for each paid autograph extra purchased.

Please note that all items are signed at the guest's discretion. Northbound Events and the guest reserve the right to decline to sign any item that is unsuitable, inappropriate or cannot be accommodated.

Small, safe props are permitted for photo opportunities, provided they do not delay the session or cause disruption.

Small gifts for guests are also welcome. A gifting table will be available for attendees to leave gifts for the guests.

All virtual events will take place online using a secure event link. Ticket holders will receive joining instructions by email before the event. Please ensure you enter the correct email address when booking, and check your junk or spam folder if you have not received your access details.

Access links and joining instructions will be sent to ticket holders before the event. We recommend checking your emails on the day of the event and joining a few minutes early.

You will need a suitable device, such as a phone, tablet, laptop or computer, along with a stable internet connection. For the best experience, we recommend using headphones and joining from a quiet location.

Yes. Virtual events will take place live at the advertised time. Where a recording or replay is available, this will be confirmed in the event details. Unless stated otherwise, tickets are for live access only.

Where audience questions are included, attendees will be able to submit questions through the event platform or chat function. Due to time limits, we cannot guarantee that every question will be asked or answered.

Most attendees will join with their camera and microphone switched off by default. For selected virtual experiences, such as one-to-one calls or meet-and-greets, you may need to have your camera and microphone enabled. Full details will be provided before the event.

Recording, screen recording and sharing any part of the virtual event without permission is not allowed. Screenshots may only be taken where Northbound Events has confirmed that they are permitted. Access links must not be shared with anyone else.

Please make sure your device, internet connection and email access are working before the event begins. If you experience an issue with the event platform, please contact us at info@northbound-events.co.uk and we will do our best to assist. Northbound Events cannot accept responsibility for issues caused by an attendee's own device, internet connection or software.

While we make every effort to ensure all advertised guests attend, appearances can occasionally change due to circumstances beyond our control. If a guest cancels, affected ticket holders will be offered the choice of a refund or a transfer to another available guest experience or event date, where applicable.

If there is a temporary technical issue during a live event, we will make every reasonable effort to resolve the issue, continue the event or arrange a suitable alternative where necessary.

Tickets may be transferred to another person up to 2 days before the event. To arrange a transfer, please contact us at info@northbound-events.co.uk. Virtual event access links are for the named ticket holder only and must not be shared.

Refunds are available up to 10 days before the event. After this point, refund requests will be considered at the discretion of Northbound Events. If a virtual event is cancelled, ticket holders will be offered the choice of a refund or a transfer to a new event date.

Northbound Events is committed to making virtual events as accessible and inclusive as possible. We welcome attendees with visible and non-visible disabilities and will consider reasonable adjustments where possible. Please contact us at info@northbound-events.co.uk as early as possible to discuss any access requirements.

Please contact us at info@northbound-events.co.uk. For event-day help, speak to a member of the Northbound Events team on site, or use the event support details provided in your joining email for virtual events.